PakGame Privacy Policy — How We Protect Your Personal Data

To operate your PakGame account and provide you with a complete gaming and betting experience, we collect the following categories of personal data:

Data is collected through the following means when you interact with PakGame:

• Direct input at registration: When you create your account, you provide your name, mobile number, date of birth and other identity details directly to us.
• Payment processing: When you make a deposit or request a withdrawal, our payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card networks) relay transaction confirmation data to PakGame.
• Platform activity: Every bet placed, game session started, page visited and button clicked generates session and usage data automatically, just as it does on any website or app.
• Customer support interactions: When you contact us via chat or email, the content of those communications is stored to allow continuity of support and to resolve the matter properly.
• Cookies and device identifiers: PakGame uses cookies and similar technologies to maintain your login session, remember your preferences and support fraud detection. See Section 5 for full details.
• Identity verification: If we request identity documents (such as a copy of your CNIC), you provide these to us directly. We use a secure document upload process and these files are handled with restricted access.

Every piece of data PakGame holds about you is used for one or more of the following documented purposes. We do not use your data for purposes outside this list without obtaining specific consent:

• Account management: Creating and maintaining your PakGame account, verifying your identity, processing login and keeping your account secure.
• Payments in PKR: Processing deposits from and withdrawals to your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card account. This is the primary reason we handle financial data.
• Gaming and betting services: Recording your bets, calculating outcomes, crediting winnings and maintaining an accurate transaction history within your account.
• Customer support: Responding to your queries, resolving disputes and improving the quality of support by reviewing past interactions.
• Fraud prevention and security: Detecting unusual account activity, preventing money laundering, verifying that the person accessing the account is the legitimate account holder and ensuring the integrity of the platform.
• Responsible gaming: Monitoring account behaviour for signs of problem gambling so that appropriate tools can be offered proactively, as detailed in our Responsible Gaming page.
• Legal and regulatory compliance: Retaining records as required by applicable law, responding to lawful requests from Pakistani authorities and meeting anti-money-laundering obligations.
• Marketing communications: Sending you information about promotions, bonuses and new features — but only if you have opted in to receive such communications. You can opt out at any time by contacting support.
• Platform improvement: Using anonymised, aggregated usage data to understand how players interact with PakGame and to improve the platform's design, performance and content.

PakGame does not sell your personal data. We share data only in the following specific and limited circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and card-processing networks receive the transaction data necessary to complete your deposit or withdrawal. These processors operate under their own privacy policies and data security standards.
• Identity verification providers: In some cases, third-party verification services assist with CNIC verification or document validation. These providers are contractually bound to use your data only for verification purposes.
• Technology infrastructure partners: Our hosting, database and security infrastructure providers may process data as part of delivering the platform. All such providers operate under strict data processing agreements.
• Regulatory and law enforcement authorities: Where legally required — for example, in response to a court order or a lawful request from a Pakistani regulatory or law enforcement body — PakGame will disclose relevant information. We will, where legally permitted, notify you of such a request.
• Professional advisers: Legal, accounting or auditing professionals engaged by PakGame may have limited access to account data where necessary for their professional work, subject to confidentiality obligations.

PakGame uses cookies and similar browser-based storage technologies on its platform. Here is what that means in practice and what each type of cookie does:

• Essential cookies: Required for the platform to function. These maintain your login session so you do not have to re-enter your password on every page, and they remember your account state (for example, your open betting slip). Without essential cookies, PakGame cannot work. These cannot be disabled.
• Security cookies: Used to detect and prevent fraudulent access — for example, by flagging logins from unusual geographic locations or devices not previously associated with your account.
• Analytics cookies: Help PakGame understand how players navigate the platform — which pages are visited most, where players drop off in the registration flow and how game categories perform. This data is processed in anonymised, aggregated form. No individual player profile is built from analytics data.
• Preference cookies: Store your settings and preferences, such as language and display preferences, so they are consistent across sessions.

You can manage cookie preferences through your browser settings. Blocking essential and security cookies will impair your ability to use PakGame. Blocking analytics and preference cookies will not prevent you from accessing the platform but may affect the consistency of your experience.

Protecting your personal data is a genuine operational priority at PakGame, not a checkbox exercise. The following security measures are in place across the platform:

• 256-bit SSL/TLS encryption on all data transmitted between your device and PakGame servers — including registration forms, login requests and payment flows.
• Tokenisation of payment data: Card details and mobile wallet account references are stored as tokens, not as raw account numbers. This means that even in the unlikely event of a data breach, payment details cannot be used by an unauthorised party.
• Access control: Only specific members of the PakGame team have access to personal data, and only to the extent required by their role. For example, customer support agents can see account contact details but not full payment transaction histories.
• Multi-factor authentication: Account logins use OTP-based verification sent to your registered Pakistani mobile number, adding a second layer of protection beyond your password.
• Intrusion detection and monitoring: Automated systems monitor for unusual access patterns, repeated failed login attempts and other signals of unauthorised activity, with alerts triggering human review.
• Regular security reviews: PakGame conducts periodic reviews of its data security practices to identify and address vulnerabilities before they can be exploited.

Data is not retained indefinitely. PakGame applies the following retention periods to different categories of personal data:

• Account and identity data: Retained for the lifetime of your active account plus a minimum of 5 years after account closure, as required for anti-money-laundering compliance and potential dispute resolution.
• Transaction and betting records: Retained for 7 years from the date of each transaction. This period reflects standard financial record-keeping requirements applicable in Pakistan.
• Customer support communications: Retained for 3 years after the relevant support case is closed, to allow reference in the event of a related future query or dispute.
• Device and session data: Retained for 12 months from collection, after which it is deleted or fully anonymised so that it cannot be linked back to an individual.
• Marketing preference records: Opt-in and opt-out records are retained for as long as your account is active plus 1 year, to demonstrate compliance with marketing consent requirements.

When a retention period expires, data is securely deleted from PakGame's systems. Where technical constraints mean deletion is not immediately possible, data is restricted from active processing until deletion can be completed.

As a PakGame player, you have the following rights regarding the personal data we hold about you. These are genuine rights, not formalities — contact support to exercise any of them.

PakGame is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required during registration and may be requested at any subsequent point.

If PakGame discovers that an account has been created by or on behalf of a minor, the account will be suspended immediately. Any funds deposited will be held and returned to the original payment source after investigation. The relevant account data collected prior to discovery will be deleted once the investigation is complete and no legal hold obligation applies.

If you are a parent or guardian and believe your child has registered on PakGame, please contact us immediately at support@pakgame.click. We take these reports seriously and will investigate promptly.

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a concern about how your data has been handled, please contact PakGame using the details below:

PakGame may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or best practice. Material changes will be communicated to registered players via account notification or email before they take effect. The "Last Updated" date at the top of this page indicates when the current version was published.

Continued use of PakGame after a Privacy Policy update constitutes acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to arrange account closure and data deletion in accordance with the rights described in Section 8.

Related policies you may also want to review: Terms and Conditions · Responsible Gaming · FAQ